Lysol Toilet Bowl Cleaner Cap Doesn't Dispense Correctly

by Mary Beth Day

Mary Beth shared her experience with Lysol's toilet cleaner.

Mary Beth says:

I love Lysol products, don't get me wrong, but I've got a complaint.

I have a small cleaning service and use Lysol products in homes, offices and construction clean ups, but what is with the caps on the Lysol bottles for the toilet bowl cleaner?

I have purchased many 3 packs and single bottles, all with the cap that you push in and turn, and as soon as you pour it into the bowl it comes out the side...GRRRR, it's soooo aggravating not to mention if it gets on my customers' carpet it could be disastrous!!

Please Lysol, change your bottle caps so I don't have to look for another brand!!!!

Taylor says:

Sorry Mary Beth to hear you are having trouble with the caps. I can see how it coming out the sides would not be a good thing.

Has anyone else experienced this problem with the Lysol toilet bowl cleaner bottles they have used?

Please share your experiences here, with this or any other toilet cleaner, or read other toilet cleaner reviews which have already been submitted.

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All Toilet Cleaner Caps Are Hard To Open!

by Carolyn
(SR101 Reader)

Carolyn responded to the review above, sharing her experiences with the toilet bowl cleaner caps.

Carolyn says:

Yes!!! I have so many problems with these new caps that all the toilet cleaners are using!

They are VERY hard to open and then they come almost all the way off and leak down the sides of the container!

I have to keep several paper towels handy to keep from getting it all over my floors or counters! Please change back to the old style!!

Taylor says:

Thanks Carolyn for sharing your experience.

I know why the toilet cleaner caps have changed, at least partially, which is as a child safety feature. While I appreciate that, I wish they could design a cap that was both safe for children and pets, while also useable by adults.

I know that may be a tall order, but it I can dream, can't I? It brings up a good point though -- who else has issues with these caps and what have you done to fix the problem, if anything?

In addition, have you found any particular brands to be better or worse for ease of dispensing the cleaner? I'd love to hear your thoughts about this issue. You can share your toilet cleaner reviews here, for Lysol or any other brand, or read others that have already been submitted.

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Lysol's Toilet Bowl Cleaner Needs Bottle Redesign

by CAM

The blue cap on the duck neck bottle of this product is difficult to open.

The primary bathroom cleaner in this house is male, and after he tried to open the bottle he gave it to me (female) to open.

Since I'd previously had trouble opening the bottle I succeeded but it wasn't quick or simple.

The primary bathroom cleaner said in a loud voice "Don't ever buy this stuff again!"

We're stuck with 4 bottles because we purchased from Sam's Club.

The product is fine but the frustration trying to get the product out isn't worth it.

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Neither Lysol Nor Clorox Toilet Bowl Cleaner Bottles Dispense Correctly

by SR101 Reader

I have tried multiple bottles of both Lysol and Clorox toilet bowl cleaners and while I like the products all of them have disasterously flawed dispensers.

Every bottle I have tried has ended up squirting out around the neck of the bottle--to heck with a spout--it never gets that far.

I've given up. I will never buy their good products again because I cannot get the product to the dirty surface.

Back to using dishwashing detergent and a rag, followed by bleach.

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Cap Is A Nuisance And Caused Leak On Carpet

by Rick

Rick shared his experience with this brand's cap, which seems to be a big pain for lots of people.

Rick says:

I have used Lysol Toilet Bowl Cleaner for years. The cap is a nuisance and you have to be careful not to turn it too far open.

If you do the cleaner leaks out of the sides of the cap when you squeeze the bottle.

I have always been careful with the cap, until yesterday.

I opened the cap too far and it leaked out the side. I didn't notice and it dripped on my carpet.

I haven't been able to remove the blue stains. Any one have any ideas/experience?

Taylor says:

Sorry to hear about your troubles with this product Rick. I hate it when you buy something to help you clean and it makes more of a mess than you had already!

You aren't the first person, by far, to ask me this question, but my problem is that I'm still searching for a solution to toilet bowl cleaner staining the carpet.

While I'm doing more research on this issue, I'd love to open this question up to readers to see if they've got any suggestions, especially if you've experienced this problem yourself and fixed it.

You can share your cleaning tips with me here, and I'll add your ideas to the site.

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Cap Wasn't Secure And Spilled On My White Pants

by Sue
(Bath, Michigan)

Sue has also had a similar problem with the cap, which also caused a spill of this cleaner causing a stain.

Sue says:

The cleaner worked fine on the toilet, but there are issues with the cap.

It is hard to get off and hard to get completely back on.

I tipped some over and though I thought the cap was secure it wasn't and spilled some on my new white pants.

How can I get out the stain????

Taylor says:

Sue, as I told the reader above, I'm still researching how to remove toilet bowl cleaner stains from surfaces.

In the mean time, I welcome tips and suggestions from other readers, sharing what has worked for them! You can share your stain removal tips here.

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I Got Lysol Toilet Bowl Blue Cleaner Out Of My Carpet!!

by Penny Ginn

I have no idea which of these steps did the trick, or if it was the combination. But I was able to get the blue stain off my carpet from Lysol toilet bowl cleaner.

Granted, it was fresh when I went to work on it; so maybe that was the secret.

But, maybe this will help someone else.

We started with using Simple Solution Triply Oxy stain & odor remover. It didn't seem to do much of anything.

Then we used Resolve Pet High-traffic Foam cleaner. We still had blue after that.

Then I sprinkled baking soda over the stain and let it set about a minute. I took a wet scrub brush and scrubbed the baking soda into the carpet. Then wiped up what was left with a wet rag. Then I vacuumed it.

It looks pretty good!

I won't surprise me, when it dries, to have some blue tint left. But it looks like it did well.

(I wanted to go ahead and post this, before I forgot! I'll try to remember to follow up in a couple days and let you know how it looks.)

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Serious Problem With Lysol Professional Toilet Bowl Cleaner Bottle

by Judy

Judy shared her problem with Lysol Professional toilet bowl cleaner, and has unfortunately joined the ranks of those who have had staining of their home surfaces because of malfunctions with the bottle design.

Judy says:

I have had serious problems with the product rushing out the seams and sides of the bottle.

It got on my hands and I set it down on the vanity/counter so I could clean it up. In no time it left a deep blue stain in the center of my long counter top.

The stain will not come out.

This container is inadequate and unstable.

The warnings about this problem are in fine print.

Lysol will not take any responsibility or compensate me.

Taylor says:

Sorry to hear about this Judy.

Now I've gotten reported problems with the cap or bottle of this product causing stains in their carpet, clothes and now countertop.

Obviously this is a stain I need to figure out how to remove -- but I feel everyone's pain. I still haven't come up with a great solution yet.

If other readers have suggestions I'd love to hear them. You can share your tips and ideas with me here.

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Can't Even Open Lysol Power Toilet Cleaner

by SR101 Reader

I can not even open it.

I even squeezed and twisted the cap, nothing came out of it at all.

Could there be a seal between the top and the bottle itself?

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OMG The Cap Is So Bad!

by Nahia
(Fort McMurray)

The cleaner itself is good but the cap!!!! Omg! It's sooo bad!

It cleans real good but I can't stand the spills!!!

I stained my toilet rug last night due to the side spills!!

I'm still wondering how I'm going to get it off because it's tough on rugs or any fabric : (

The caps need to go!

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The Bottle Makes A Dangerous Mess

by Kim

YES! I had this problem today.

I squirted cleaner in the bowl and turned it upright and it gushed all over my hands and marble tile floor which is now full of dull etched spots.


I have filed a complaint via email but I'm doubting I'll get any compensation from the manufacturer after reading these comments.

Makes so much sense to put a toxic chemical in a bottle that spills all over the place, including your skin.

Thank you Lysol.

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Lysol Toilet Bowl Cleaner With Bleach's Cap Is Exasperating

by SR101 Reader

An SR101 reader wrote me a quick comment about the dispenser for Lysol toilet bowl cleaner with bleach.

SR101 Reader says:

I agree with the first review--Lysol product is good, but it is exasperating when the cleaner doesn't dispense as it should.

And short of putting the cleaner in another bottle (no easy task), there isn't much a person can do to correct the situation.

Taylor says:

It is interesting that I've gotten so many comments and people writing in about Lysol's toilet cleaner caps and dispenser.

Does anyone else think this is a particular problem with Lysol's design, or is this a problem for toilet bowl cleaners across the board?

You can share your opinion or review of toilet cleaner here, or read other reviews that have already been submitted.

Related Links At Stain Removal 101

{I-Q} Household Cleaners Reviews

Tips For How To Clean A Toilet

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Comments for Lysol Toilet Bowl Cleaner With Bleach's Cap Is Exasperating

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yes, they Lysol bottles are unusable
by: Anonymous

We can't open the bottles at all. There are no instructions at the Lysol website, and no way to open the bottles. I can't tell if the contents are any good, since nothing will come out. We will ultimately just use a razor knife to cut the tops off and refill an old bottle. Terrible product and customer service.

by: Anonymous

I can't even open mine. Then I tried to saw off the pin at the end
then I had to burrow a hole in the bottle. Eventually it leaked all over my blouse. Terrible.

Blue spots dripped from bottle on carpet
by: Lisa

This was the kiss of death! Spots were dry before we saw them. We moistened with water and then used paper towels to get up the moisture. Tried "Spot Shot"-nothing! Then we read about using a bleach mixture with a bleach neutralizer (our carpet is dark). Thought to try the club soda and baking soda but then thought about OxyClean. I read box and we followed the instructions . . . .WORKED PERFECTLY . . . WHEW!

Double Cap on Bottle?
by: Jo O'Farrell

We bought a bottle of Lysol Toilet cleaner today. When I finally resorted to using pliers to loosen the cap it came all the way off, revealing a plug that completely stopping any product from coming out. My husband finally managed with a knife to cut the tip of the plug so I put the cap back on and cleaned the toilet. But when I tried to tighten the cap it continued to leak if the bottle was tipped over. It wouldn't tighten enough to actually close the bottle. It did a fine job of cleaning the toilet but next to impossible to use.

Max Coverage Complete Clean dripped on carpet
by: Jan

My house cleaner has dripped some of this product in a stream across my beige carpet. Any idea how to get the stain out or lessen the stark blue color?

spilled in cupboard
by: Michele

I love this product for the toilet. Unfortunately it spilt all inside my cupboard. Now I cannot clean the blue residue stain. This made me really upset.

I won't buy it again
by: Anonymous

Having a horrible problem with the caps as well!! I've returned at least 3 to the store and struggled with several others over the year. Because of this, the last bottle I bought spilled all over my carpet and ruined it after ACCIDENTALLY dropping it. (Yes it was my fault it dropped). However, had the cap not been loose due to breakage, it would not have spilled. I will NEVER buy the toilet bowl cleaner again! definitely switching products, cause of the CAPS, not the product!

I thought it was just me
by: Judi

I have had the same problem with it running down the sides. I have thought that I have gotten the drips only to look a little while later and see a puddle on the floor. Also I find some of the lids really hard to open and close.

I thought it was just me having this problem. Glad to see it isn't. Sorry.

Not a happy camper with this. As this has been the cleaner that I have used for years.

version with bleach
by: Gerry Thalen

I had the same problem with the cap leaking. I am highly educated, mechanically inclined. I fix all kinds of things in my home as well as create solutions for small problems on my own. I could not get this product to work. I bought a three pack in Costco a few years ago. I wasted two of them trying to use them. I had to resort to Clorox toilet wands, which I now use.

I don't like throwing away extra "stuff" but the Clorox wand refills work great and never miss. I recently found an unused bottle of your Lysol cleaner with the angled neck and I tried again. I felt like Charlie Brown with the football. Curses...foiled again. And it leaked on my granite countertop. Just hoping that clears itself up.

Either the product package was flawed on all three, or I am just too stupid to use the product. In any case, I've thrown away my last bottle of unused cleaner.

Blue bowl cleaner on carpet
by: Juanita

I spilled the blue toilet bowl cleaner on my red carpet in the bathroom. How do I get it out of the carpet? I have used water on it. No luck..

stained our light green rug
by: Karin Klassen

Blue toilet bowl cleaner spilled onto our light green rug, leaving a huge and deep blue stain. We tried Bissell upholstery cleaner and Spot Shot on it to no avail. Do you know of anything that might remove this? HELP!

stained carpet in car - HELP!
by: Melinda

I spilled Lysol blue toilet bowl cleaner on my carpet in my car. It was in a bag of trash and leaked through. Can you please help?

Cap Issues
by: Sandi

I will never buy Lysol again as I just cannot get the cap to work. It is SO frustrating. There is another product - 'Duck'? It is way better. Goodbye Lysol until you sort the cap out!

how I removed Lysol stain from counter top
by: John

Try "Spray Nine". It just worked for me.

Granity vanity countertop stain
by: Bobby Brown

Have you determined how to remove the Lysol stain to a granite countertop?

Arthritis prevents me from opening
by: Anonymous

I'm a 81 yr female with rheumatoid arthritis in both hands. I CANNOT squeeze the cap with either thumb or any other finger to open it. I tried to open it with pliers & of course the product shot out the sides ruining my rugs. I use (or try to use) the Lysol Power & Free toilet bowl cleaner with Hydrogen Peroxide. It's the best cleaner I've found but the caps are impossible for me to use & I live alone & do my own cleaning. Please remember that MANY people have this painful disability & cannot possibly use these containers! Why not a screw cap instead?
Thank you for your attention to this matter!

Cap problems made me switch
by: Taylor

Have purchased both brands(Lysol and Clorox). Have changed from Lysol do to the fact that the blue cap was so hard to get open and it would leak all over the floor. Started to use Clorox cleaners & I'm having the same problem. Cap hard to turn and get open. When I finally get it open it starts to leak all over the side of the bottle. I will not buy these products any longer. I will go back to the store & buy products that I don't have to work so hard to get them open or have to clean the floor and bottle when I'm done with them. Please Lysol and Clorox fix the problem.

Just too hard to open
by: Anonymous

Can't get them open. Can't read any of the stuff on the label, it is printed so small and also in a color that doesn't show up. May have to go back to Clorox or some other brand.

Cap just awful
by: Susan

I have 3 plastic bottles of toilet bowl cleaner. Got one (black bottle) open once and cannot get it open now even with pliers. First time opening I got on counter and stained counter. Wonder how much they tested this (easy) cap. May have to take them out on the gravel and cut top off with knife and put in a glass bottle. Very disappointed with this product, just the miserable cap, otherwise contents are good.

Baking soda works
by: Anonymous

Thank You!! I was able to get the cleaner out of my carpet thanks to your advice. I like you used many different combinations of cleaners, but nothing seemed to be working until the Baking soda. Thanks!

cap difficult to open
by: Karen

I don't have a problem with the cap leaking, as others here have. My problem is the child-proof nature of the cap. It is so difficult to open that I've had to leave the cap only partially closed so that the child-proofing portion doesn't "click."

Leaking from under the cap - always
by: Anonymous

What is up with this? At first I thought it was because at one point I was using an off brand. But now it is Lysol as well. Every time. This has been going on for some time now. It oozes out onto the floor, or counter top from underneath the squeeze to open cap. What can be done?

Stay away from this brand - cannot even open the cap
by: Anita Sands

NO MATTER which way I turn the cap, clockwise or counter clockwise, nothing comes out. I don't have the receipt. The bottle is new, untouched, never used. FULL. Do I go BACK to the market and get a new one? ANOTHER BRAND? Ask the market manager to clean his market's toilet as we try to get it to work? Or even go make a whole trip to and from the market for this problem? Gas is same as I spent on product! Gas and time now. And no receipt. What a headache. Stay away from Lysol blue bottle toilet cleaner.

wool wash
by: Anonymous

I have always put the shower curtain in the washing machine with woolwash. The one containing eucalyptus oil. It cleans and disinfects at the same time.

Very easy to open the cap
by: Anonymous

Press the red tip down and twist the blue cap anti-clockwise with a slightly more pressure. The cap will then move a bit more and you will hear a "click" sound.

leaking caps!
by: Leo

I also purchase Lysol products but have found the same problem with Toilet Cleanser caps. They leak. A lot. After each use. It drips down the sides and is not only aggravating but a mess! I know something can be done but it seems not to be a priority.

Lysol blue cap does not work
by: AZ Kat

Lysol needs to redo these caps. I also cannot open the 6 bottles I own. Time to find a new product.

dangerous and corrosive
by: Glenda M.

Lysol toilet bowl cleaner has faulty tops. The product dribbled out onto new carpet and bleached out the color. After I noticed it had dribbled on newly painted (900 dollars) bathtub and removed the colour in dribbled fashion.

The company was very poor. They lost all records of our first contact. They promised to send box to study bottle. Nothing came from then. I phoned them back. They had lost records.
The first call had said to wait for a box. The second representative was much worse. This is the worst customer relations I have ever experienced. That and they had me on hold for so long.

Well they owe me for my time, carpet, and bathtub repair. She offered a 2 dollar coupon for more Lysol. After the damage it had done it was a horrible joke.

Agree with "Anonymous" comment above
by: Diane

I was frustrated too, but I followed the advice of "Anonymous" to twist the blue cap counter-clockwise with slightly more force than you think necessary. The cap will then move a little bit more in a counter-clockwise direction and you will hear a "click" sound. At the same time the tip of the nozzle will move downward and you will be able to squirt the cleaner out.

This is somewhat counter-intuitive because you would expect the liquid to come out when the nozzle tip is in an "up" position but in my experience it comes out only when the tip is in a "down" position. I did not have to press the red tip down as "Anonymous" suggests, though - it moved down by itself.

Opened finally
by: Anonymous

Thank you. I bought the Costco supply of cleaner. Read through all the comments concurring with each one. Finally some one said turn the cap left then right. I've spent a month trying to just open the bottle well this worked, but I did have to use pliers both ways to create enough force. Last time for this product. Too bad.

opening a Lysol squeeze cap
by: Anonymous

I have weak fingers, and this cap reduces me to tears. After trying & trying w/ thumb and forefinger and then pliers (won't open wide enough) finally tried something that worked instantly and easily. Nothing short of a miracle. (Hope I can repeat on the second of the two-pack.)

Take ordinary cheap, scissors-type kitchen tongs. Grasp the cap on the squeeze lines, but hold tongs vertically instead of horizontally (intuition would suggest horizontal would be better for leverage, but what you need is the pressure, not the torque).

Hold bottle with one hand and with the other, squeeze the tongs (gently at first) and try to twist counter-clockwise. If it doesn't budge, press and bit harder. I was gobsmacked how little pressure I needed using the tongs.

struggled for 20 minutes to open
by: Anonymous

Hi I am a fan of Lysol products, but I will not buy this product again. I am a 71 year old widow, so only me here to clean my bathrooms. I have struggled for 20 mins now trying to get this open and I cannot. So frustrating, not to mention my hand is now very sore from squeezing and trying to get this thing open.

by: Anonymous

I like this product but dread it every time I have to open a new bottle. The caps are very hard to open. I have been working on trying to open the cap for 20 minutes now and have given up. I am going to the store now to buy a different brand and will not be buying the Lysol product until the caps are more "consumer friendly."

Caps hard to open
by: Anonrymous

Why are the caps so hard to open? Shouldn't there have been quality checks to ensure the product was completely functional before putting it on the shelves for consumers to buy? I'm about to give up and just get my money back. Too bad though, I really like Lysol products.

Lysol cap
by: Anonymous

So annoying. No matter how careful you are after you dispense the cleaner it comes out around the cap and gets on everything. Stains on the cabinet will not come out. Love the product but will not purchase again because of the cap.

Cap is very hard to open
by: Rich

Bought a couple of bottles. Fist one, had used a hammer to open. Second, trying now, will need the hammer again. Wont have this issue going forward, as I will not buy this Lysol product.

Lysol toilet cleaner cap.
by: Anonymous

Could not open. Used enough force that the bottle distorted. Had to cut off the cap locks. Now the bottle opens and closes with ease. Will not buy again unless cap is redesigned. Child proof medicine bottles work and do not require tools to open!

Lysol cap needs re-engineering.
by: Bob

Have read previous post with a smile.
Stop answering with ways to clean blue on carpet.
Start with Lysol recognizing a dysfunctional cap and work on redesign.
Hey COSTCO no more business from me on malfunctioning Lysol bowl cleaner.
Where is David Horowitz?

I got the cap open with tongs!!!
by: Anonymous

The tongs worked! Thank you very much to the commenter who suggested using scissor type kitchen tongs and holding them vertically instead of horizontally. My little old hands were still not strong enough to open the lid while holding the tongs upright using the handles, but lowering my grip further down the tongs worked. Will not have to return six bottles of cleaner to Costco and can move on to something else. Hope for better lid to use in the future after I use up six bottles. May not buy again.

lysol packaging engineer should be fired
by: Edgar

The older bowl cleaner container in 2017 worked without leaking. The newer design obviously was not tested by the factory. It appears that Lysol did not care enough about their customers' safety.

I will definitely change brands. Lysol caps and spout design creates a mess. The benefits of using Lysol does not outweigh the waste of time.

Defective Cap
by: Anonymous

Yes, Lysol has recently changed the cap to obviously a cheaper cap. This was not a issue before. Leaking all over and wasting product. Shame on You!!!!!!!!!!!!!!!!

Stain on Countertop
by: Anonymous

I had the same experience as Judy. I used Lysol toilet bowl cleaner and laid the bottle on the countertop in the bathroom, while cleaning toilet/bathroom. The cap, although closed, allowed the liquid to seep out. When I discovered the leak, it was too late. The countertop has a stain in the shape of the bottle's bottom edges. Looks like countertop is bleached, and no idea how to fix this. Disappointed with the top, which wasn't like this before. Never had this problem! I would appreciate any suggestions on how to remove stain.

it works if you squeeze it on the lines marked
by: Anonymous

I too struggled with opening this bottle, as my hands are old and weak. Until I read the directions carefully and then I squeezed on the lines marked on the blue plastic, and turned, and voila, it worked. Of course that required reading the directions, using my reading glasses and being determined! I was almost reduced to tears before I figured it out, almost threw out the bottle. And a previous bottle had leaked. Time for them to change the design, and I applaud efforts in that direction. I won't be buying it again, but had a four-pack from Costco to use up.

caps VERY hard to open
by: Julie

I bought a 4 pack at Costco and I got the first one open with no issues. I tried the next can't get it open... tried the other 2 same issue. I even took a hunk of skin off my finger. I work for a dispensing closure company you may want to contact them to see if they can design something better........ guess I start using straight bleach

Lysol Toilet Cleaner Caps impossible to open
by: Anonymous

Lysol Advanced Deep Cleaning Toilet Bowl Cleaner impossible to open

Lysol bottle caps
by: Texan

I agree with comments about Lysol caps. I can no longer buy this product because I can’t open them without a huge struggle. Not worth it. I am an older person and find this ridiculous. Any responsible adult knows to keep these type products away from children and pets. Why can’t u offer two styles of for the ignorant and one for the responsible?

Leaky caps
by: Elaine bertrand

Finally someone else agrees with me. I've tried numerous bottles and the caps leak. Today I said no more lysol toilet cleaner for me. You just lost a good customer

toilet bowl caps don't work
by: Anonymous

fix your caps - you've been told!!

I had the exact same problem with cap not working

Cap does not work correctly.
by: Anonymous

I buy Lysol Toilet bowl cleaner in bulk from Sam's Club regularly. I love the product except for the faulty cap. Out of 16 bottles of this cleaner only 3 have had a properly functioning cap. The others are difficult to open initially and once opened cleaner runs out the sides of the cap instead of through the spout and this makes a mess and wastes the cleaner. One bottle even had to be opened with pliers the first time and then the cap broke and had to be thrown away. Lysol - PLEASE change the way your manufacture your bottles!

leaking lids AND can't open the bottles
by: Betty

Number on the back of bottle - B18074-NJ2-10:19-L2

Not sure what the problem is, but have been buying Lysol Toilet Bowl Cleaner for 35 years and never had a problem until just recently.

Very Frustrated, and like the previous complete...I don't want it spilling/dripping on my floors.

Same problem
by: Anonymous

I have used Lysol toilet cleaner for years and the cap problem is relatively new, but now I have a few bottles and can't get them open without getting the product all over my hands, sink, whatever is near. I am glad to know it's not just me. Very frustrating. I have to find a new brand.

by: Anonymous

Cannot open the Lysol toilet bowl cleaner. Squeezed as hard as I could and nothing came out. A little brown stick pop up when I turn the cap and I think it is blocking the cleaner

Bad top design
by: Kim Moore

Lve Lysol products but have two bottles that after using the product and closing it-it leaks continually!! Ruined paint where I had set it down. Could be dangerous with children and/or pets.

won't work
by: Lori

I just bought my last bottles of Lysol Toilet bowl cleaner as the cap does not function!!!!!!!!!!!!!!!

Lysol should recall this product
by: Anonymous

I purchased the Lysol POWER bowl cleaner 4-6 months ago, because it's impossible to clean the entire under bowl with a brush.

The cap wouldn't turn enough to dispense the product. I tried many times, squeezing as the instructions indicate, and nothing happened, except a frustration.

Today, I went online and saw a woman demonstrate the issue. She tried tools and finally resorted to a hammer. I used the heaviest thing in my kitchen to whack the lid. After three times, it popped off. Now, I can use the product, but the blue topper is demolished. Good thing I don't have TODDLERS!

In an effort to make this product safe around children, they've put thousands of their customers at risk to getting toxic product on their skin or in their eyes, as they attempt to open this poorly engineered cap.

Lysol Toilet Bowl Cleaner
by: Margie Smith

It is impossible to squeeze and turn the top on the Lysol Toilet Bowl Cleaner.I purchased a 4pack from BJ's and had to cut the cap off all of them. I'll be switching brands.

Impossible to open
by: Liz

I HATE the cap. My adult son and I have both tried to open it and can't. It's not only child proof, but adult proof. What's the point, if you can't use the product?

The caps are terrible
by: Anonymous

I'm looking at an alternative now, these caps are completely unacceptable, especially for a corrosive product. An all-purpose cleaner will do the job.

Honestly, I'd be embarrassed if this was my product.

Just threw out a Costco six-pack
by: Jim Gebhard

This Lysol product has got to be the worst container design I’ve ever seen. I opened two of the six bottles purchased in a Costco six-pack and used a small amount from each. I thought the first leaker was an exception, but the second leaked all over too. I threw them all out including the four unopened ones. Never again will I buy this product.

Defective caps on "Lysol" toilet cleaner bottles. 946ml size.
by: Bill

I have been buying the 4 pack bottles from Costco,,"Lysol Advanced" 20 % more ". The caps are crap. When dispensing, it seems the caps fill up and it pours from the sides of the caps, when I stand it up, the product flows down the outside of the bottle. This is only recent, maybe the past year or so. I will not buy it again. It makes quite the mess. All bottles did the same thing. I have to rinse the bottle in the sink and leave it there till all the liquid that built up in the cap stopped flowing.

hate using this product
by: Sherri

I hate using this product because every time I use it and turn the cap to close it up it leaks all over the sides and I have to wash the bottle off. What a pain. Lots of product wasted. Will not be purchasing in the future.

having the same problem
by: Heather Marrelli

I am having the same problem with the lids leaking, not squirting directly and not closing properly! It’s very frustrating, especially since this is my favourite bathroom cleaner. I’m 44 years old and this is the same product we’ve used in our home since I was a child. I’m not sure exactly when this company switched it’s manufactures or lid distributors, but they’re horrible! Please tell me that your company is in the process of fixing this issue.

stopped using it
by: Lori

We stopped using it at work because of it leaking down the sides of the container.

I cannot get the darn cap to open
by: Anonymous

I don’t think of myself as having weak hands but I cannot get the darn cap to open. I totally believe in safety for children but honestly, when I have to get pliers out and squeeze and pull at the same time with great strain, it’s time to get a different product. My hand still hurts after struggling for about 10 minutes an hour ago. I have had to use a baggy with a rubber band around the top so I don't have to hurt my hand when I use the product again. Please fix this!!!!!

doesn't dispense correctly
by: Janet

The cap on the latest bottle I bought doesn't dispense correctly. I have to squeeze the bottle exceeding hard to get it to disperse a small trickle of cleaner. Suggestions?

Super unhappy
by: Tianna Carscadden

I own a residential cleaning company, and always purchase Lysol toilet cleaner to get them to sparkle.

This week alone the leaking caps have gotten on 2 of my clients carpets and now I am responsible to pay to have it taken care of.

This is completely unacceptable and the solution (fixing the caps) is an easy fix .

Super unhappy.

cap leaks
by: Anonymous

difficult cap, always side leaks

Very dangerous considering the causticity of the product!
by: Billie

I've used this product for years. Something faulty about my most recent purchase. Used it and it seems product shoots all up inside the 'protective' cap, then slowly runs down the side of the bottle for up to twelve hours. I wiped the bottle off repeatedly and even tried rinsing up under the cap; all to no avail. Very dangerous considering the causticity of the product!

stained counter and then carpet
by: Joe

I have purchased 2-4 packs from Costco and every bottle leaks from the cap. I didn't realize it with the first pack and it ruin my bathroom counter. Although ticked off, I purchased another 4 pack and this time, thinking it was a one off, I set the closed bottle on the carpet outside the bathroom and wouldn't you know it, I now have a big blue stain that I have yet to get removed. Not sure if it is a new design but if you could come up with something to take care of my problems, I would appreciate it.

leaks horribly
by: Dawna

Cleans well, but I cannot open it by myself, and I am not elderly. It also leaks horribly.

Worst bottles ever
by: Debbie Karns

Worst bottles ever and have been for years. They crack on the sides and leak and the sometimes the bottle leaks from the cover. Definitely have damaged some carpet and etched some tile floors.

what a mess
by: Ruth Ledyard

I have been purchasing this for years from Sams. The last few years I have trouble opening the bottles and after use and while closed, they will leak from the top down the sides and puddle on whatever they are sitting on. What a mess and they all do it! I am ready to change products. Please fix this.

cap is almost impossible to open
by: Carol Bowman

I will be changing brands because I find the cap is almost impossible to open. It seems the caps are put on in such a manner that normal opening from years passed has disappeared. You can see from looking at the unopened bottle that the cap is slightly crooked so that when you try the normal squeeze and turn it just doesn’t move. The bottles also leak after opening. I have had to use pliers to open the containers. I have used this product for years but will find another - one that I can open without a fight!

squeeze and twist tops are non functional
by: Anonymous

The squeeze and twist tops are non functional. Cleaner oozes out the sides and makes a terrible mess. Once opened it will never function correctly and must be thrown out rather than used because the caustic solution bleaches out flooring, clothes etc. if left in contact for long.

my suggestions
by: Dawn

To lysol product packaging managers,
or to whomever this concerns,

I really like the lysol toilet bowl cleaner, period.




Apparently, many other consumers have the same experience and complaint. I do not close the cap immediately after using for the reasonable anticipation that I may have to use a bit more, maybe because I missed a spot. But I don't think it matters, as after closing it still seems to leak a bit.

Also, being 64, I guess I'm considered a senior consumer now, I do not have the strength in my fingers anymore to even open the cap, after like 5 minutes of trying. Just today I had to wait for my 36 year old daughter to be here to open it for me! Extremely frustrating!

I'm getting so annoyed with not being able to open the cap and then having the darn bottle cap leak, that I am going to look around for an alternative product with less hassle.

Lysol company seriously needs to figure out a different cap system.

Even if it has to be childproof, which I feel is a good idea, something needs to change.

How about this for an idea: A push down and twist cap like on aspirin bottles. ut when cap is opened, the bottle itself has a recessed squirter type opening. Or maybe the medicine type of cap that's taller and keep a longated squirter head on bottle.

I don't know, but even though I love the product, I'm done buying it because of the hassle!

Hope somebody representing Lysol reads this!!!!

all my employees complain about this product
by: Laura

I have six employees that I purchase the Lysol toilet bowl cleaner for. I own a cleaning company. They all have complained to me that the caps are very hard to open and that when they do open they continue to leak down the side of the bottle. If this ruins one of my clients carpets or anything of their property I'm coming after Lysol to pay for this. Please do something about your caps!!

by: Sharol

I purchased a 3 pack from Sam's Club. Two of the 3 bottler have faulty caps. The cap is supposed to be round but instead looks mashed so it is oval instead. When you try to use it the toxic bowl cleaner spills out. VERY FRUSTRATING!!

the packaging (the cap) is horrible
by: Bozena W.

Each time I clean my toilet, the cap on the Lysol toilet cleaner leaks on the sides (and it leaks a lot! - like a volcano). I already stained my carpet. I believe the product is very good, but the packaging (the cap) is horrible. Please, fix the cap!

by: Toni

Can’t get the dang bottle open!!!

NOT a small leak
by: Joe

I have the same complaint about the cap on these bottles leaking outside the bottle after dispensing the product.
It will run all the way down to the bottom of the bottle, and is NOT a small leak either! - I will look for another product as well.

this is a mess and wasteful.
by: Maryanne

I too have a problem with the caps. Once you finally get it opened, it is too much then gushes out. Then you tighten the cap and it seeps all down the bottle. Surely there is a better way?

I love Lysol products, but this is a mess and wasteful.

same problem
by: David

Huge problem with cap leaking. I have bought this product twice at sam's club. The first time I thought it was just a problem with the one pack of four that I bought. I switched to Clorox and did not have the same problem. Last week I bought Lysol again -SAME PROBLEM. The cap leaks when pouring, the sealing, then again after sealed, then a third time after sealing.

C’mon Lysol!
by: Denise

I’m at an office trying to clean and purchased your Lysol Deep Cleaning Advanced Toilet Bowl Cleaner. I can’t get the thing opened! I’ve used your products for years and have had the problem before but never as bad as this. Usually I can finally get a grip on it with a wet rag, but I just won’t be able to use it until my husband can open it. Really? I’ve had the caps leak before. C’mon Lysol! Do you want us to buy your products or not?

had to use pliers to open
by: Debby

This is the 2nd set of 4 in a box I have bought from BJ's and the tops are not positioned to be able to turn the cap to use it. I can see where the indention is to be able to "squeeze" and turn to open but I can't get there. Do you sell "irregular" items to BJ's. I have never had a problem before 2017. Change in equipment? Now I have to use pliers to get the top to move so it can open. :(

damaged bathroom surfaces from leaks
by: Scott

I’m having the same issues as others who’ve wrote about these squeeze bottles. After first using the product and following directions properly I was left with a bigger mess than before. It seems there’s a defect in the design of the twisting cap. After I was finished using product the contents leaks out and down the sides even after closing and locking the cap. When I stored it under the sink it had leaked a lot more and damaged the surface of my brand new bathroom vantitorium. If there's no remedy to this I can no longer afford to keep repairing the damage it causes and will not be purchasing this product anymore.

second bottle with the same problem
by: Cheri

I do very much like Lysol cleaning products, but I find the cap on the toilet bowl cleaner almost impossible to open and close, and it leaks. Very poor design and unless it's changed, I won't buy this Lysol product anymore. This is the second bottle with the same problem.

no way to open it
by: Cynthia Kraus

There is no way to open it

Bought it 2 weeks ago and have read and reread how to open and still can no do it

Will buy another brand and toss this and call it a learning experience

stained bath mat and floor
by: Renee

Yes, I have had problems with the caps. Once turning the bottle upside down it drains down the sides of the bottle going everywhere. I had to clean the toilet in the middle of the night. A friend's child was staying over night and she said she was sick and going to throw up. I hurried up to clean the bowl, so she could kneel down to throw up. After turning upside down to squirt in the bowl and turning it back up a large amount came out from under the cap and down the sided of the bottle. This got all over my hand, my nice bath mat and now my floor is stained. I have been working on the floor stain with no success.

stained newly painted bathtub
by: glenda mcbride

the lid leaked and dribbled all over newish carpet. it was after noticed we tried to wipe it that i noticed the products dribbling from the defective bottle cap had also dribbled on our newly painted bathtub. the company did not take any responsibility and offered me a coupon for a new lysol. very funny!i had no idea lysol or their management could be so bad, uncaring and very irresponsible.

caps are impossible to turn to open
by: Linda

The caps are impossible to turn to open. My husband had to use pliers and then cut himself trying to cut the tabs off to open the bottle. I like the product but will have to buy something else to be able to avoid injury and get my toilets clean.

my frustration level has peaked
by: Doris

The cap is impossible to open one out of every two bottles. It's a wonderful cleaner, but my frustration level has peaked.

Very dangerous
by: Anonymous

Cap leaks all over. My hands were covered with the stuff. I switched to Clorox bowl cleaner but have a hard time finding it so I had to go back to Lysol. The same thing happened again. I will never buy this product again if they don't fix the nozzle problem. Very dangerous. Who ever engineered this probably doesn't use it.

Lysol blue power toilet bowl cleaner stain off my laminate floor
by: Lorna

I have a stain from the lysol power toilet bowl cleaner's bottom that stained my laminate floor. Is there any way to get it off?

adult proof cap
by: Anonymous

Both my husband and I tried in vain to open this "child-proof" AND adult proof cap. Can't open it. Spent our money on a cleaner that is unusable. p.s. We both work-out

horrible design
by: Brian

I wouldn't know how good this product is because I can't get the cap loosened. Horrible design.

Help for seniors
by: S. Johns

I can not get the cap turned to release the liquid at all. I do not have little children and do not plan on drinking the stuff. I am so tired of trying to get tops of cleaning products off and not succeeding. What ever happened to Vanish crystals? I took a knife cut the top off and put it in a mason jar with a label. Help for seniors.

Leaky cap
by: Jan

After standing upright for about an hour, blue stuff is still coming out and down the sides of the bottle. So aggravating. Last time I tried the product, I returned all of it to Sam's Club for a refund. I don't have time to be running back and forth all the time. Just fix the cap!

Leaky cap!
by: Anonymous

I have the same problem. Trying to clean the bathrooms and the bottle i’m carrying is leaking. So annoying! There is now a blue ring on my cleaning shelf! This needs to be fixed.

Bathroom Vanities Destroyed by Lysol
by: Kelly

I have been a faithful customer to Lysol products but now I am boycotting their products. Their Lysol toilet bowl cleaner has made a disastrous mess beneath all 3 of my bathroom vanities. The bottles are faulty!!

Toilet Bowl Cleaners Are Leaking Badly
by: Susan

I’ve been using Lysol toilet bowl cleaner for as long as I remember, 40+ years. In the past year, every bottle I buy has been difficult to open, and then leaks down the sides of the bottle after closing it, as soon as you put the bottle upright. I am disgusted with this product, and I will be searching for another brand for my next purchase. I suggest that you do testing with your employees using the product, to have first hand experience with what we are talking about.

Cap came off and went in the toilet
by: Matt

We’ve had trouble opening the bottle, and had it leak while stored in the cupboard after we got it opened, but yesterday exceeded all those issues by a mile. My wife was squirting some Lysol into the toilet and the blue cap FELL OFF and proceeded to disappear down the drain! We are now waiting on a plumber to arrive as we’re afraid to flush in case the cap jams in the pipes and causes a blockage. (Luckily we have a 2nd bathroom or we’d be extra screwed.). Who at Lysol can we send the plumber invoice to???

We are SOOOO done with this product. Ever since they changed the design of the cap it’s been nothing but problems.

The solution: how to open the Lysol bottle
by: Anonymous

I've had this problem with Lysol toilet bowl cleaner many times, but due to a disability, I have to get my Costco order via Instacart, and this is the only Toilet bowl cleaner option. I DO have a remedy that works every time.

1. Place a monkey wrench on the ribbed lines on the cap. If you're right-handed, make sure the BACK of the bottle is facing you and the handles of the wrench are sticking out to your right.

2. Firmly grasp the "stick out" part of the bottle with your left hand. GENTLY squeeze the handles of the monkey wrench and turn the cap. You may find you have to gradually increase pressure on the wrench to get it to turn, but you won't need to squeeze it really hard. Stop the instant you hear the click.

The reason the bottle leaks for some is that in order to get the darn thing to turn by hand, you have to twist it violently. You then don't get the click sound and break the cap.

Should it BE this hard to open a bottle? No! But at least there's a way to make it happen.

by: Anmargaret

As a senior, thought I was weak and couldn't get cap off! Glad I came to this site. It isn't me that can't do it, it's everyone. Real nuisance. Bought 4, going to try for refund at Costco as never did succeed in getting it off.

why hasn't this been corrected yet?
by: Wayne

How many complaints, how many damaged home surfaces, how much skin exposure will it take before this is corrected?

The bottle leaks
by: PB

We have had the leaking bottle problem with Lysol for years. It really aggravates me. I am going to contact Lysol directly about the problem. Too bad because it is a good product.

Same issue with Lysol Toilet Bowl Cleaner Cap
by: Anonymous

I returned one bottle of Lysol Toilet Bowl Cleaner after I couldn't figure out how to open it and then the product poured out from the bottom of the cap down the sides. I returned it to the store and they gave me another. I cannot get the cap opened and am very frustrated.

I found this site while on hold with Lysol waiting to ask them how to get the cap open.


can't open toilet bowl bottles
by: Anonymous

Today I returned two bottles of lysol toilet bowl cleaner because I cannot get the tops open to even use. I exchanged for 2 bottles of another brand (cheaper too), and even though the cleaner itself isn't as good as lysol, it does do a decent job, and better to have a cheap cleaner that does a decent job and has a top I can open, than 2 bottles of a good toilet bowl cleaner, that remain in the cabinet unused because, myself and 3 others cant open the darn things.

Can't open
by: Anonymous

I have a new bottle of the toilet bowl spray that I can't even turn the top to open it!

Really, Lysol, really? Surely you can do better!

Hard to Open
by: Anonymous

I agree. I cannot open the cap by squeezing and turning. Mine have also been leaking out the side.

Hate the leaking!
by: Kathy G

I bought a 4 pack of Lysol Toilet Bowl Cleaner from Costco and the leaking is driving me crazy! I thought it was just me, like opening too much, squeezing too hard, not closing properly, etc. but nothing I did changed the end result. Once I get through these 4 bottles I will be switching to another brand.

Do something about this
by: Teresa Black

I have broken several caps off of these bottles in the last couple of years. I cannot get them open no matter what I do! WTF! Why can't you people fix this?! I am so aggravated I can't stand it any more! My right thumb and index finger are aching right now because I've been trying to get that cap open. I was also unsuccessful, so my hand hurts for nothing now. I actually dread it when I know it's time to open a fresh bottle! Why don't you people ever FIX this?!! I can't be the only one who has noticed this and brought it to your attention, damn it!! Stop alienating good customers! Do something about this!!

Can’t open !
by: Anonymous

Lysol toilet bowl cap is STUCK. Shall I cut off the tip? Or take it back too the store !?? I’ll buy a different product in the future !!

Ridiculously difficult bottle caps
by: Anonymous

Have used Lysol liquid toilet bowl cleaner for 40 + years. No more. Whoever did the design for the cap should be run out of town. How it ever passed inspection I do not know. Must have been the owner’s kid. Will never buy the product again. Dangerously difficult. You may have lawsuits with people spilling this on themselves.

leaky lids!!
by: Anonymous

Yes, I have the same problem! Ruined a sink drain because it dribbled into the sink and sat for a day. Can someone fix this?!

Poor bottle cap design
by: Anonymous

There have been so many complaints and damage not covered by Lysol. I believe the only way to get them to come up with a better design is to boycott the product.

I have had over 8 bottles that were difficult to open then leaked.

I agree.
by: Charlie

Never had the problem before, but my wife just brought home a 4-pack of toilet bowl cleaner and they are impossible even to open!

by: Anonymous

Someone in the industry screwed up with this!

The real problem
by: Anonymous

The real problem is not how to clean the stains. It's what you're going to with a product no one will buy again.

Same problem
by: Beth H

I've used this product extensively over the years - and just today had this problem occur for the first time. I actually could not open the first bottle I tried - AT ALL - so I gave up on it and it will wait for my husband's stronger hands. The second bottle opened, but immediately started leaking. I wiped it off several times and it's probably still leaking... not even sure how that could be happening, but I'm not putting it away under the sink as it'll make a huge mess in there. I'd rather just clean off the sink countertop. Very disappointed in this product's performance today.

The toilet bowl cleaner cap leaking.
by: Becky Carter

We are having the same problem with the cap leaking on the toilet bowl cleaner. It has damaged our rugs and hard wood floors. Looking to change products.

Lysol lime & rust toilet bowl cleaner
by: Marie

I used to use Scrubbing Bubbles but thought I would try Lysol for a change. I just wasted money buying Lysol. I can't get the cap open to save my life. It only comes out the sides, not through the spout at all. I got it all over my hands and the floor trying to get the bottle open. Never been so annoyed with a cleaning product in all my life. =(

by: Anonymous

I NEVER had a problem with them. Bought them in three packs at Costco. AND THEN the second bottle leaked down the side so I replace the From the first bottle. Then the third bottle leaked down the side. Thinking they had just sat too long I bought another three pack from Costco. The lid leaked on the first bottle I tried.

Bought a bottle from Walmart. Just tried it and it leaks down the side.

I too like Lysol products but I've had enough of this.

Cap doesn’t open
by: Anonymous

I have tried everything to get the top to turn so it will open and I can use it. I probably won’t buy this Lysol product again!

I don't have time for this.
by: Anonymous

Yes. I too have had cleaning service for 32 years. I also cannot open the bottles and when I do they leak all over the place, stained floors etc. I will use another brand, I don't have time for this.

Leaking bottles
by: Anonymous

Using Lysol toilet bowl cleaner. After using and completely closing cap, liquid is wicked up and runs down the outside of the bottle. Even after washing off the side and bottom of the bottle, it again wicks out and runs down the bottle pooling and staining whatever surface the closed bottle is placed on. This has occurred with multiple bottles from different lots.

How I got the bottle to open
by: Anonymous

If you can't get your Lysol toilet bowl cleaner lid to open submerge the entire bottle in hot water for 5 to 10 minutes. It worked for me!

Can't open the Lysol Toilet Bowl Cleaner cap
by: Anonymous

I bought this product by mistake. I had been using another brand. I can't open the cap, and yes I read the directions.
Two different types of grippers have been used so far.

Waste of money
by: Jezeebella

These caps are awful! I cannot even begin to budge. While I have always preferred this product, I will not buy again until I see a bottle redesign.

Cannot open bottle to use the cleaner
by: Anonymous

I cannot open the cap to be able to allow the product to come out of the bottle! I’ve heard good things about the product and would love to be able to use it! Help!

Dispenser Bottles - Register a Formal Complaint
by: Anonymous

I have the same challenges with the bottles; hard to open, leaking. I've been using this product for a long time and I don't think the child safety features have been changed, but it's clear the quality control of the bottles has disappeared.

Lysol is owned by a company called Reckitt Benckiser LLC in Parsippany, NJ.

I've registered a formal complaint here:

You could also call their 800# listed on that page.

change the caps!
by: Anonymous

I'm having the same problem with the caps on the Lysol toilet bowl cleaner. I even use pliers and I cannot open the new bottle I just purchased.

Please change these caps, they were never like this before. I've used your product for years and would not want to switch to something else.

I also had two shoulder surgeries and need something that's easier to open.

caps suck
by: Erica

Lysol caps aren’t working properly! Product won’t come out right & leaks all over the sides! Just bought a 4 pack from Sam’s club & cannot use them.

What in the word is going on with the Lysol company?
I have been faithful to you for years, & now this?

Not happy.

Leaky caps
by: Karen

I purchased a three pack of this toilet bowl cleaner recently. All three of the caps seem to be defective. As others have stated, the caps are near impossible to open, then if you can open it a little bit, the cleaner drips through the side of the cap. Soooooo frustrating.

lid problem
by: Nancy

I had problems opening the Lysol toilet bowl cleaner. I followed directions and the cleaner leaked down the sides onto my beautiful carrera marble vanity ruining it!!

Safety caps suck
by: Anonymous

I love Lysol toilet bowl cleaner but I can't turn the safety cap. I won't be buying again.

Faulty cap
by: Laurel

I have also experienced Lysol toilet bowl caps to be faulty. First of all it was horrible to try to open. Then I put the cleaner on my counter top for a few minutes and it started using out the sides and actually ruined my Formica countertop. I set it down while I cleaned my toilet and it caused bubbling on my counter top and discolored it as well. I will never buy this product again. I feel Lysol should definitely replace my bathroom countertop.

leaking cap of Lysol toilet bowl cleaner
by: Anonymous

I have the exact same issues. I have emailed Lysol also. It stains everything. You can't put it back in the cabinet without putting something under it. It's ridiculous. My husband is ready to throw it out the window every time he uses it.

SAME Problem
by: Rod

I just got so frustrated, AGAIN, with the Lysol Toilet Bowl cleaner that I decided to search the internet to see who else is having the problem.
I've been buying the (4) bottle boxes at Sam's Club for more years than I care to admit to.

And I would say that in the last year or so I am having the same issue. Open a brand new bottle, OR use the one already started, turn the nozzle to open it, dispense inside the bowl, and then turn the nozzle to "supposedly" shut the flow.

Next thing you look and it's dripping down the bottle on the floor, and it's on your hand if you can't sit it down quick enough!

So next I grab a paper towel or toilet tissue, whatever is nearby, and wipe everything off. Then I go to pickup the bottle to move on to the next bathroom and it is STILL slowly running down from the cap.

What the heck is wrong with these nozzle/caps? Never, and I repeat, never had this problem with the product until recently.

Cap leaking
by: Senie Cheung

I’ve the same problem with this toilet bowel cap. It leaks after using and waste a lot of the liquid coming out from the side.

It leaks
by: Anonymous

I've had the same experience with Lysol Toilet Bowl Cleaner caps. One cap was so difficult to open that I took it out to the garage and used pliers just to get it to turn! These caps are not consistent either. The ones that are the hardest to open seem to always also be the ones that leak (cleaner oozing out the side as others have experienced.) I'm planning to see if another brand will do better than Lysol!

Cap continues to leak after use, stains floor
by: David P

I have to find a replacement because this problem has been happening ever-increasing and I don't think you guys are doing anything about correcting this flaw. I have a small cleaning business and it's really a big problem.

Too hard to open and it leaks
by: Anonymous

I am having so much trouble opening and using my Lysol toilet bowl cleaner which has never been a problem in the past. So much so that I had to Google it and see if I’m doing it wrong with these newer caps. The product leaks out, gets on my hands, clearly wastes my money and time and does not squeeze out properly. Help!

cleaner bottle leaks
by: Lon

I’ve used this product regularly but have had this problem often. Called their customer service number and made the complaint that the top leaks all the time. Agent stated that this was only the third call she had taken concerning this problem. I said she needs to checkout YouTube. Videos there show the top leaking. Video showing leaks is more than 2 years old. It appears they don’t care about this problem. I will no longer buy this product.

Bottle is hard to open and leaks thereafter.
by: Beverly Morris

I also have the problem of the leaking bottles. As a result, I waste a lot of the product and as it gets nearly empty I just throw it away. I also have to put a washcloth under it when I set it back behind the toilet. I have, however, found that it helps at least somewhat to keep the bottle upside down to open and close it. But that, too, is an inconvenience. One of the bottles was not only child proof, it was apparently senior-citizen-proof, too. I finally took a pair of pliers to it. I will probably switch to another brand soon.

I can no longer open the cap
by: Anonymous

I used to be able to open with no problem, but now I cannot open. Resorted to pliers, but that takes a lot of time holding in different ways. What is going on here? I feel I don’t want to purchase this any more.

by: Anonymous

I had ordered a 5 bottle package of this cleaner from Sam's Club. When they arrived, every single bottle was leaking. I got them cleaned up and set them aside. Now I can't get any of them open at all, not with even the slightest leak. These were an absolute waste of money.

caps won't open
by: Anonymous

Same problem. The caps won't open and leak from the side. I am trashing 4 bottles from Costco. I will not buy this product again.

by: Anonymous

I also have issues with the Lysol toilet bowl cleaner leaking. After closing the lid it leaks all the way down the side of the bottle, staining the shelf under my sink. This has been an issue for a long time now. I plan to stop buying this product and will look for something else.

Toilet cleaner cap
by: S Worosz

I bought a case at Costco. Out of 4 I was only able to open one. I am done buying this product.

Lysol toilet bowl cleaner cap hard to open
by: Anonymous

The cap is really hard to open. Had to return product. Poor cap design.

Leaking caps on Lysol Toilet Bowl Cleaner
by: Anonymous

I have the same problem of the cap leaking after using the product. After use, I turn the cap, it starts to leak and even continues leaking a bit once fully closed. Although I rinse the excess off, the leaking continues enough to saturate multiple layers of paper towels, placed under the bottle so my counters/sinks do not get stained.

This happens with most bottles and is not a new problem; although I like the product, I am ready to look at other products.

ruined and stained floors
by: Susan

I have bought thousands of Lysol Toilet cleaners over the 30 years of cleaning houses. The last year and half I’ve had 90% of the bottles leak and not dispense properly. This causes dripping onto the floor and carpet. I’ve had many cases of ruined and stained floor that I’ve had to repair. I’m now buying a different brand and will not buy anymore Lysol brand unless they can improve the cap and dispensing of the product!

Can’t open Lysol toilet cleaner
by: Anonymous

Bought four bottle in a case at Costco. Three will not turn past the safety bars. No matter how hard I squeeze the cap does not give away enough to open. The fourth bottle opened with ease. Any suggestions on how to use the other three?

Lysol toilet bowl cleaner problem, this works for me
by: David Perez

So we all have a problem with the cap of the Lysol cleaner. What I have been doing lately is, whenever I have to use it, I just remove the cap completely and pour thru the spout. Then put back the cap to seal. No seepage but definitely Lysol has to find a solution for the horrible cap. After all these complaints and no improvement, I don't think you guys listen to your customer's comments!!!

Can't open mine either
by: Anonymous

Twist, turn and runs out bottom of cap all over my hands.

Very annoying!!
by: Joan

It always dripped outside of bottle after closing and drips on my white shelf. Nothing I do seems to work. Very annoying!!

by: Anonymous

Won't stop leaking product when done. Makes a mess.

impossible to open
by: Anonymous

I had to cut the top off with a box cutter! Ugh!!!!!

I have NEVER been able to open it!
by: Anonymous

I finally got so frustrated with it that I cut it off with a box cutter!!!!!!!!!!!! You shouldn’t have to do this!

Leaking Tops
by: Terri at Rocking R Guest Ranch

I have also purchased 6 bottles at three different locations and every one of the tops are leaking. They are also very difficult to open. It seems as if they were put on incorrectly as the push tabs are not in the right place to open the cap. One of the leaking bottles damaged our newly installed laminate floor. The stuff is caustic if it gets on any surface other than porcelain.

Toilet bowl cleaner cap
by: Anonymous

I have small business and I need cleaning products and using this Lysol toilet bowl cleaner, same problem like others with cap leaking. I am not buying this product until manufacture fix this cap problem.

The bottle cap from Hell
by: Lefty

I wonder why the CEO of the corporation hasn't answered yet? Is he overpaid? I have used this product for 2 months and it leaks, period. If there is no answer sell your investment stock!

Then look for a cheap over the counter clear plastic bottle and squeeze the contents into it. Then throw out the original bottle so you can forget who made it. The next time you buy this type of product go to a local supermarket and TEST the CAPS. And the winner is?

I'm a 78 year old male and agree with the leak issue in case you haven't noticed!

Won't open
by: Anne-Marie

Thoughts it was just me - it is so frustrating - purchased at Costco and when it is finally forced open it leaks everywhere.

Can't open Lysol bottle
by: Anonymous

I have a completely full bottle of Lysol toilet bowl cleaner that I can't use because I can't get into it. I have small hands and arthritis as well, and this bottle is not designed for use by an ordinary person. I will never buy a Lysol product again. It's a waste of money to spend it on something that I can't use.

leaky toilet bowl cleaner top
by: William

I bought the Lysol toilet bowl cleaner from Sam's Club too. The bottle it tough to open, every bottle out of the four pack leaked and the blue liquid ran down the sides, damaging my bathroom cabinet!!! I'm not buying this product again!

PS - When I told Lysol the said they were not aware of the problem and sent me coupons. I have one more box of four, if they leak I'm going to send this product back to Lysol. I'm so disappointed in this product and the company!

Cannot get them opened
by: Anonymous

The last 2 cases of been impossible to open. We even tried pliers as we are seniors. I have used your product forever, but probably going to look for something that can open without having to get outside help.

Won’t use again
by: Lynne Rose

And only because of the cap. It is difficult to open and once open, difficult to close. It also dribbles from underneath the cap, down the side of the bottle and onto any surface I set it on. I’m finished with it! I have struggled with the cap on this product for years and finally decided today to go to a DIY solution. Too bad. The product is good but the dispenser is terrible.

Impossible to open
by: Anonymous

I have arthritis and its impossible to open the cap.

surely Lysol engineers can do better
by: Dawson

Surely your "engineers" can design a better cap than you presently have. I am a senior, male, good health and for my age, strong. Can't open last 2 bottles of Lysol. Damaged last one with vice grips and a mess. Had to throw it out. Thought it was an anomaly. Had to use vice grips again on a new one. This time finally without disastrous results. How does an elderly widow deal with this? Surely you can do better! Time to change brands.

I will never purchase this product again
by: Jim

OMG!!!! I will never purchase this product again, simply because Lysol hasn't figured out a way to safely expel the product and securely close the cap after use. What if you didn't notice it immediately and a child chose to lick the pretty blue liquid? I've read most of these comments, as I'm sure Lysol has as well. SHAME ON YOU LYSOL!!!!

I hate this cap design
by: Anonymous

This drives me crazy. It just keeps leaking and it doesn't matter if the lid is open or closed. I have used this product for years and never had this problem before... please fix it.

Lysol toilet bowl cleaner cap
by: Tero Tuononen

As a design engineer with past experience in plastic injection molding there appears to be a problem with you dispensing caps. I had to resort to locking pliers to squeeze and rotate your caps. I did not have the finger force necessary to open it. The whole cap came off. Not good for your brand if older people cannot open your product.

Arthritic hands!
by: Anonymous

Seniors with arthritic hands have extreme difficulty squeezing the opposing sides to open a cap. This is true with mouthwash and other bottles as well, even when we use a vinyl gripper.

Why do pharmacists offer easier caps for older adults? Because they are needed!!!

bottle continuously leaks product when cap is closed
by: Anonymous

When the cap is closed after use, the product continues to run down the side of the bottle. I have to put it in a bowl to catch the run-off until it stops so the excess doesn't stain the inside of my cabinet.

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