Problems With Cascade Action Pacs Dishwasher Detergent: Not Dissolving & Clogging Dishwasher
I've gotten several reports from readers about Cascade Action Pacs dishwasher detergent problems that range from annoying to rather distressing.
It seems that these problems have to do mainly with the fundamental part of this product -- the fact that they are in gel packs.
This packaging (we're not talking here about the bag or plastic box they come in, but each individual detergent packet) seems to not dissolve well while in their machine, at least for some people, despite the company's suggestion that this shouldn't be a problem at all.
Further, even more annoying than the pacs not dissolving, which can result in having to run the dishwasher again since clearly no soap was applied to the dirty dishes in such instances, is when those same gelatin (or whatever it is that is supposed to dissolve in the hot water and release the soap) like pacs clog up parts of the dishwasher. That's Just. Not. Good.
Here's experiences shared by readers about these exact problems. It has honestly made me hesitant to try these product in my dishwasher, and I think for the time being I'll just stick with my powdered detergents.
Sure, I have to pour them out each time but I'm not sure the convenience of just grabbing a pac and not having to measure anything is worth the possible problems.
Have you had similar problems with this or other dishwasher detergent pacs? If so, I'd like to hear your experiences. Further, if you've figured out how to avoid these issues I'd also love to hear that as well. You can share your experiences here, and I'll add them to the site.
I very recently purchased a Whirlpool dishwasher and decided to use the action packs.
I have a problem with the packs not dissolving completely.
Out of the 10 loads or so that I have done, on three occasions the pack dissolved about 50%. What am I doing wrong?
Sorry to hear you're having this problem.
I would love to hear from other readers, sharing if they've had similar problems with this product not dissolving in their dishwasher.
As to your question of what you're doing wrong, I'm not really sure, since you didn't say what you were doing as you added them.
Here's a video from Procter & Gamble, the makers of this product, showing how they're supposed to dissolve quickly and also showing how to place it in your dishwasher detergent dispenser. Hope this helps!
I've answered this question as part of the cleaning questions section of my site. You can ask me for cleaning help here, or see what other questions I've already answered!
Gel Coating Of Cascade Action Packs Accumulated In My Dishwasher Manifold
by SR101 Reader
An SR101 Reader shared his experience with this product.
SR101 Reader says:
These gel action packs will clog the manifold and tear up the part. The reason is the gels do not dissolve, and they end up clogged in the manifold.
In my own dishwasher I checked the manifold and saw a bunch stuck in there. I had to pull these out with twisters, and got a hand full out.
Cascade owes me the replacement money for this disgusting find. I encourage everyone who uses this product to check their own to see if this is happening to them.
Sorry to hear this happened to you!
I have had another complaint of this product not dissolving properly. I would love to hear from even more readers, sharing if this has happened to them. You can share your own experiences here.
***Update: I got this question from another reader, but I didn't personally know the answer since I haven't experienced this problem with the pacs myself (since I don't use them). The SR101 Reader asks:
Do these dissolvable packets clog pipes by adhering to the pipes as grease can?
Like other comments, I just got done paying several hundred dollars to a dishwasher repairman because I used these gel paks and the gel clogged my drain pipe.
I now have to not only repair the dishwasher, but have to repair the damage to my hardwood floors, since the dishwasher leaked due to the gel clogging the drain.
It coats the pipe, reducing the flow of the water, which caused the pipe to back up and overflow onto the floor under the dishwasher.
When the repair guy took the pipe off and took it outside to flush it out with the hose there was a long glob of plastic gel that came out of the drain hose, almost like a thick hose liner.
The repairman's first question was, "Do you use gel paks in your dishwasher?" Guess this is a BIG problem these days.
My sister uses WalMart's house brand of powder detergent and says it's great.
Consumer Reports recommends WalMart's detergent and also Costco's Kirkland brand.
Thanks for sharing your experience DG, although I'm sorry you had such trouble.
I personally love Walmart's powder detergent, and started using it after Consumer Reports recommended it. You can click on the link to read my review if you're interested in switching from the pacs back to a powder.
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